ABOUT US LOCATIONS Phone: 1-866-468-4462 GREAT SERVICES Request Service Order Supplies Submit meter readings Email Us Account Login/Registration Great Solutions Reduced Total Cost of Ownership Improved Business Process Insuring Information Security Facilitating Regulatory Compliance Environmental Sustainability Great Ideas Finance Healthcare Education Government Legal Major Accounts Great Products Solution Builder Popular Products Monochrome Copiers Color Copiers Wide Format Copiers Monochrome Printers Color Printers Mailing Equipment Scanners Duplicators Fax Machines Shredders Audio / Video Software / Solutions GREAT RESOURCES Drivers Manuals Software GREAT PARTNERS Toshiba Lanier Lexmark HP Docuware Panasonic Riso Kodak Nuance Docuclass FP “Lanier was the only company able to provide a fully integrated and cost-effective solution to handle all our complex requirements.” — Health Care CIO Lanier Streamlines Workflow to Improve Patient Care When Lanier met with a non-profit, private health care agency in Detroit, executives were concerned that recent cutbacks were negatively impacting their ability to deliver quality patient care. Insufficient operating funds were requiring the organization to reduce headcount, forcing remaining employees to work harder and reducing the amount of time spent on patient evaluations and emergency visits. During an initial visit with Lanier Sales Professionals, executives identified technology shortfalls that were impacting service levels and were causing HIPAA compliance concerns. Executives agreed that leveraging Lanier technology to improve record-keeping workflows would be the best bet to enhance efficiency and increase time for patient care. Lanier consultants offered suggestions to improve patient record coordination. According to the organization, coordinators started their days by driving to a central records repository for hard copy patient files, which they updated manually. In the field, coordinators created hard copy progress notes and collected additional documents from care givers. At day’s end, patient records were returned to a records manager where updates were added manually then archived in a warehouse. By applying a consultative approach, Lanier worked with the agency to redesign this process using technology to save time and reduce risk. Instead of driving to the repository, Lanier designed a process where coordinators logon to the Web to access forms and patient records. Patient information now remains safely on a secure network, minimizing the chance of lost or misplaced data. To accommodate hard copy documents, coordinators were trained to scan documents directly onto the network using an enterprise-wide document scanning and routing solution installed on multi-functional products. Network authentication ensures security to comply with HIPAA requirements. Although records managers still add some information manually, the streamlined workflow is much more efficient. Built-in rules apply restrictions on who can see, print, email and edit patient records and a retention schedule is now automatically attached so documents are deleted after requirements have been met. As a result of the implementation, the agency decreased output costs by $21,000 per year. Labor cost savings were even more dramatic at $680,675 per year. Agency executives were extremely pleased with Lanier’s expertise in workflow design and document management strategy. According to the CIO, “Lanier was the only company able to provide a fully integrated and cost-effective solution to handle all our complex requirements.” In addition, because all patient information now resides in a new, electronic management system, the health care agency not only meets but exceeds HIPAA requirements. Most importantly, the dramatically improved workflow allows support coordinators to spend more time with patients each day. About Lanier Lanier’s broad line of award-winning products helps customers succeed in finding the right document-management system to meet their needs, delivering solutions and services that increase efficiency, reduce cost, and improve document workflow. Lanier’s solutions include digital multi-function products (color and monochrome), printers (color and monochrome), multi-function facsimile, scanners, digital duplicators, wide-format systems, as well as a full range of software applications for printing and document management. Lanier is a brand of Ricoh Americas Corporation, based in West Caldwell, NJ. For more information on Lanier products, visit www.thinkinggreatideas.com   BUSINESS OVERVIEW Private, non-profit community health care organization dedicated to delivering home-based health care to people with disabilities living within their communities – funding provided for in-home staff, respite care, home modifications and equipment and family counseling. GEOGRAPHY Metropolitan Detroit, Michigan, USA CUSTOMER CHALLENGES Lack of funding Increasing car insurance premiums Decline in service quality Manual processes due to technology shortfalls HIPAA compliance LANIER DEVICES& SOLUTIONS Lanier black & white printers Lanier multi-functional products Enterprise document scanning and routing solution Intelligent remote management system BENEFITS OF WORKING WITH LANIER Cost-effective device allocation eased funding concerns Improved quality of care Reduced driving resulting in decreased insurance premiums Automated back-end processes increased efficiency © Copyright TGI Office Automation, 2008. All rights reserved.