ABOUT US LOCATIONS Phone: 1-866-468-4462 GREAT SERVICES Request Service Order Supplies Submit meter readings Email Us Account Login/Registration Great Solutions Reduced Total Cost of Ownership Improved Business Process Insuring Information Security Facilitating Regulatory Compliance Environmental Sustainability Great Ideas Finance Healthcare Education Government Legal Major Accounts Great Products Solution Builder Popular Products Monochrome Copiers Color Copiers Wide Format Copiers Monochrome Printers Color Printers Mailing Equipment Scanners Duplicators Fax Machines Shredders Audio / Video Software / Solutions GREAT RESOURCES Drivers Manuals Software GREAT PARTNERS Toshiba Lanier Lexmark HP Docuware Panasonic Riso Kodak Nuance Docuclass FP “...Lanier was able to handle system-wide hardware and software implementation and train users to ensure a seamless transition to new workflow processes...” Lanier Helps School District Reduce TCO When Lanier met with key decision makers at a large school district in Maryland, they were already working from a healthy, long-standing relationship based on 20 years of sales and service from a Lanier distributor. Although the schools already had Lanier devices installed, administrators were looking to take advantage of Lanier’s expertise as a technology partner. In addition to upgrading devices, the district needed Lanier’s help in simplifying an overly complicated and expensive billing system. An additional stated objective was developing a device management system and a vendor management program. As part of a consultative customer strategy, Lanier assigned a specific program manager to improve communications throughout the engagement. After a series of discovery meetings, Lanier consultants helped the district design a new billing process, which reduced monthly purchase orders from 800 to 1. Additional process improvements reduced the number of invoices from 6,800 to 4. The approximate savings incurred from improving these two workflows was $300,000. Lanier also helped the district reduce TCO by adding centralized budget capabilities in cost accounting, which helped teachers spend less on outside copies. The addition of an intelligent remote management system to collect data on the district’s fleet of MFPs helped school IT staff to automate meter reading and provide the data needed to optimize device usage, introduce a print migration strategy and reduce TCO. In addition, a centralized monitoring and control solution for network printing devices was added to report usage at the user and school levels using employee IDs. The combination of software solutions and expert workflow consulting resulted in a contract savings of $3,600,000. The district was also particularly pleased that Lanier was able to handle system-wide hardware and software implementation and train users to ensure a seamless transition to new workflow processes. Lanier’s addition of an enterprise document scanning and routing solution also allowed for faster information sharing between administration, regional offices and schools. The software also provided authentication to ensure e-mail is now secure. After the project was completed, Lanier’s relationship with the district was stronger than ever. School officials were happy to work with Lanier as the single source provider for all their business device and technology needs. Lanier is also poised to apply the lessons learned by working with the district to other school systems that need expert business process engineering support. About Lanier Lanier’s broad line of award-winning products helps customers succeed in finding the right document-management system to meet their needs, delivering solutions and services that increase efficiency, reduce cost, and improve document workflow. Lanier’s solutions include digital multi-function products (color and monochrome), printers (color and monochrome), multi-function facsimile, scanners, digital duplicators, wide-format systems, as well as a full range of software applications for printing and document management. Lanier is a brand of Ricoh Americas Corporation, based in West Caldwell, NJ. For more information on Lanier products, visit www.thinkinggreatideas.com   BUSINESS OVERVIEW One of the nation’s largest school districts with 17,000 employees and 135,000 students. GEOGRAPHY Maryland, USA with 221 county-wide educational facilities. CUSTOMER CHALLENGES Outdated equipment Teachers spending personal funds for off-site copies Complicated, expensive billing processes Lack of equipment fleet management Multiple vendor landscape LANIER DEVICES& SOLUTIONS Lanier multi-functional products (MFPs) Enterprise document scanning and routing solution Intelligent remote management system On-demand document management solution Central monitoring and control solution for network printing devices BENEFITS OF WORKING WITH LANIER Cost savings to invest in new technologies Decreased teachers’ personal expenditures on copies Dramatically improved billing © Copyright TGI Office Automation, 2008. All rights reserved.